Course/ Tour & Hire Risk Disclosure  

You must understand that there are risks involved in the activities you will be undertaking. You must also understand that an unpredictable or uncontrollable event may occur that could possibly cause me serious harm or death. You must be aware of the implications of your voluntary participation and the consequences should you ignore the organization’s safety management procedures and directions, including procedures and directions regarding the use of any safety equipment.
You acknowledge that the organization will take all reasonable and practical steps to keep you safe while you are involved in these activities. However, You accept full responsibility for your own actions or inaction.
By paying for this activity, you are agreeing to these terms.

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Refund Policy   

Please choose carefully as we do not refund if you change your mind. We will, however, exchange the goods within seven days of shipping for other stocked goods if you make a mistake on sizing or for any other reason. If you receive the goods and you are not happy with them, let us know and we will talk you through other products that we have that will work for you. Any additional freight costs will be the purchaser’s responsibility.
Any amount that is not used up by the replacement purchase and any associated freight costs will be held by Canoe & Kayak as a credit for future purchases.
Call 07 850 1002 or email info@canoeandkayak.co.nz if you have any questions.

Faulty Goods    

We pride ourselves on selling quality products that we would be happy to use, but sometimes things don’t go as planned. So if the goods are faulty and we agree they are faulty when you receive them and they have not been used by you, we will, of course, meet our obligations under the Consumer Guarantees Act. This will require the goods to be returned to us, and then we can do one of the following to rectify the situation;
1) Replace the item if you wish.
2) Supply a different product if you wish.
3) Refund the full amount.
Please note we are happy to reimburse you any reasonable freight costs you may incur in returning a faulty product bought on the Canoe & Kayak website. But we do ask you to advise us in advance that you are returning the product and to get our approval of the return freight costs. No reimbursement for freight can be made unless this prior approval is gained.
If you have bought the item through one of our Canoe & Kayak Specialist Centres or through a Canoe & Kayak Specialist Agency, please contact them directly.
Just contact us on 07 850 1002 or email info@canoeandkayak.co.nz and we will sort it all out.

Warranties   

All the products we sell have a warranty, most are one year or more. The warranty covers the product being used as it is designed and intended for.
If you have a problem with the product please contact us immediately and we will make every effort to sort it out to your satisfaction.
The steps we take are as follows;
1) Arrange with you to return the goods to Canoe & Kayak or the manufacturer.
2) Confirm with you the claim is accepted or the reasons why it might not be and discuss it.
3) If the claim is accepted, come up with a plan to repair or replace the product.
4) Repair or replace it and send it back to you.
5) Contact you to ensure you have the product and everything is sorted to your satisfaction.
Please note we are happy to reimburse you any reasonable freight costs you may incur in returning a warranty product bought on the Canoe & Kayak website. But we do ask you to advise us in advance that you are returning the product and to get our approval of the return freight costs. No reimbursement for freight can be made unless this prior approval is gained.
If you have bought it through one of our Canoe & Kayak Specialist Centres or through a Canoe & Kayak Specialist Agency, please contact them directly.
Just contact us on 07 850 1002 or email info@canoeandkayak.co.nz and we will sort it all out.

Manufacturer’s Extended   
Warranties

Some of our Manufacturers have extended warranties and these are noted on each brand information page on the website. To activate these extended warranties you will need to complete the online form or warranty card supplied with the product at the time of sale/delivery and return the card to the manufacturer as requested.
Please note that outside the normal warranties, you can still deal with Canoe & Kayak if you have any problems with any products bought through us. We are well known for going out of our way to ensure customers get a fair deal and are looked after.
Extended Warranties are issued by the Manufacturer and not by Canoe & Kayak and hence the responsibility to honour these extended Warranties is up to the Manufacturer alone.